Privacy Policy

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Effective Date: February 2024

ICO Registration Reference:  ZB660167

At CybAid, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are dedicated to complying with the General Data Protection Regulation (GDPR) and any other applicable data protection laws. Our parent organisation, Hewitt Partnerships Ltd, is registered with the ICO, demonstrating our commitment to protecting your data.

1. Information We Collect

We may collect and process the following types of personal information about you:

• Identifying Information: This includes your name, address, email address, phone number, and any other contact details that you may voluntarily submit.
• Technical Data: Information about your visit to our website, including IP addresses, browser type, time zone settings, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, as well as your communication preferences.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services.
• To manage your relationship with us.
• To communicate with you, including sending service updates or information about our products and services.
• To improve our website and services.
• For marketing purposes, subject to your expressed preferences.
• To comply with legal obligations.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• With service providers who perform services on our behalf.
• To comply with legal obligations, such as responding to a regulatory request.
• With your consent, or as otherwise disclosed at the time of data collection or sharing.

4. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. We regularly review our security policies and procedures to ensure the safety of your data.

5. Your Rights Under GDPR

Under GDPR, you have various rights in relation to your personal data, including:

• The right to access your personal data.
• The right to request correction of inaccurate personal data.
• The right to request deletion of your personal data.
• The right to object to processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to data portability.
• The right to withdraw consent at any time, where relevant.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via the 'Contact Us' page.